Mike has been helping big brands interact with customers for 30+ years. For 14 years at MCI Mike was leading contact centers and technology. An experienced executive in contact center and CRM, he founded Ineto Services in 1999, a SaaS contact center infrastructure company, which he built to profitability over five years and sold to Siebel in 2004.
Mike then led the new Siebel OnDemand division, becoming the lead for CRM strategy at Oracle after Siebel was acquired in 2006.
In 2008 he was recruited by Convergys as a President and Officer to create a new technology division and lead key acquisitions.
He left Convergys to start Social Dynamx which was acquired by Lithium.
Mike currently serves as Chief Product Officer at Khoros where he is focused on maintaining strong customer health across all of the product lines.